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Here are a few lines from Manual Work is a Bug that I firmly stand by:
The successful engineer has a quick way to create documents for new procedures and to find existing procedures. People with this mindset avoid the cognitive load of deciding whether or not a task is worth documenting, because they document everything. On finding a potential improvement, they are not slowed by the speed bump of switching from a document viewer to a document editor because they work from the editor at the start. Heck, they have a dedicated second monitor just for their editing app!
The successful engineer realizes that the earlier he starts collaborating, the sooner others can contribute. Together they can create a culture of documentation that spreads throughout the team. Thus, every project is collaborative and has a “stone soup” feeling, as all are invited to bring their skills and insights. The more people who embody this culture, the more success it has.
By creating a culture of continuous improvement, constantly taking baby steps along the four phases, the work becomes less stressful and easier to manage. While the other reasons listed here are quite logical, what motivates me to maintain this discipline is more emotional: I want to reduce stress and have more time for creativity and joy.
/Thomas A. Limoncelli/